Privacy Policy
Last updated: July 27, 2026
Aucterra (Private) Limited ("Aucterra", "we", "us" or "our") operates the website at https://aucterra.com and the Aucterra Intelligent Suite at https://ais.aucterra.com (together, the "Services"). This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We collect the following categories of information:
- Contact information you provide directly, such as your name and email address when you contact us or create an account.
- Usage data, such as pages visited, browser type, device information and approximate location derived from your IP address, collected to operate and improve the Services.
- Cookies and similar technologies used to remember preferences and measure site traffic. You can accept or decline non-essential cookies via our cookie banner, and control cookies through your browser settings.
- Content you submit to the Services, such as documents and files processed through the Aucterra Intelligent Suite, which are handled according to your plan's data-processing terms.
How We Use Information
- To provide, operate, maintain and improve the Services.
- To respond to your inquiries and provide customer support.
- To send service-related notices and, with your consent, product updates.
- To monitor usage, detect abuse and keep the Services secure.
- To comply with legal obligations.
How We Share Information
We do not sell your personal data. We share information only with service providers who help us operate the Services (such as cloud hosting providers) under appropriate confidentiality obligations, when required by law, or in connection with a business transaction such as a merger or acquisition.
Data Processed Through Our AI Services
Documents and data submitted to our AI processing services are used solely to provide the requested processing. For customers using on-premise or edge deployments, submitted content remains on your own infrastructure. We do not use your documents to train models without your explicit agreement.
Data Retention
We retain personal data only as long as necessary for the purposes described above, to comply with legal obligations, or to resolve disputes. You may request deletion of your account data at any time.
Security
We use industry-standard technical and organizational measures to protect your data, including encryption in transit, access controls and audit logging. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, export or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at contact@aucterra.com.
Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal data from children.
Changes to This Policy
We may update this policy from time to time. We will post the updated version on this page and revise the "Last updated" date above.
Contact Us
If you have questions about this policy, contact us at contact@aucterra.com.